Right of withdrawal

In compliance with the duties of information pursuant to art. 52, paragraph 1, lett. (f) and (g) of Legislative Decree 6 September 2005, n. 206 (the Consumer Code), the following are terms and conditions that govern the right of withdrawal in favor of the consumer.

The right of withdrawal in favor of the consumer does not apply to contracts concerning items that, by their nature, are not suitable for being sent back.

Customers who purchase with VAT number can not exercise the right of withdrawal.


The right of withdrawal can be exercised from the moment of conclusion of the contract up to fourteen days after receipt of the goods. In the event that the trader has not satisfied, for contracts or contract proposals negotiated outside the business premises, the obligations to inform the term for the exercise of the right of withdrawal, respectively, of sixty or ninety days and runs, for the goods, from the day of their receipt by the consumer, for the services, from the day of conclusion of the contract.

How is the right of withdrawal exercised?

The right of withdrawal is exercised by sending within fourteen days of a written notice to the registered office of the professional by registered letter with acknowledgment of receipt. It is possible to send the communication, within the same term, also by telegram, telex, e-mail and fax, provided it is confirmed by registered letter with acknowledgment of receipt within the following forty-eight hours.

In the registered letter, it will be sufficient to enter your data, those relating to the order and to the purchase, indicating the intention to withdraw from the contract, with the request to return the price paid within the 14 calendar days.

If in the information concerning the right of withdrawal or in the offer of sale or in the contract clauses, this is expressly provided for, the consumer may exercise the right of withdrawal by proceeding to the direct and immediate return of the asset, without the burden of prior communication .


The right of withdrawal is totally lost, due to the lack of the essential condition of the integrity of the goods (packaging and / or its contents), or in the cases in which Acqua di Civita ascertains:

even partial use of the goods and any consumables;
lack of external packaging and / or original internal packaging;
damage to the product due to causes other than transport;
absence of integral elements of the product (accessories, parts, etc.);


At the time of delivery of the goods by the courier, the customer is required to check that: the packaging is intact, not damaged, or wet or otherwise altered, even in the closing materials. Once the document of the courier has been signed without affixing RISERVA, the Customer can not make any objection regarding the conditions of the goods delivered by the seller.

Any complaints due to the external damage of the product (not due to transport) must be reported on the day of delivery / handling by the purchaser.
No complaints will be considered after 24 hours after the delivery.


When the customer after the purchase of a product, disputes the latter for aesthetic reasons or for reasons not due to service errors or attributable to the work of Acqua di Civita may also request the return of the product within 14 days, receiving the reimbursement of the full value of the product, the only expenses payable by the consumer for the exercise of the right of withdrawal pursuant to this article are the direct costs of returning the goods to the Supplier, unless the Supplier agrees to accept them.
To request the return, it will be necessary, however, that the product and the original packaging are perfectly intact.

The goods can be returned to the following address: Piazza S. Donato, 1, 01022 Civita VT.